Travel agency told to refund advance for cancelled US tour

Coming to the support of a 79-yr-aged guy who could not undertake a planned tour to the US, as it was cancelled thanks to the Covid-19 pandemic, the District Purchaser Disputes Redressal Commission, Chandigarh, has directed a vacation company to refund the 62,000 compensated as advance.

The complainant, Rajendar Parsad Bhardwaj, a resident of Kharar, experienced submitted ahead of the fee that he experienced paid 62,000 as advance to M/s SOTC Vacation Minimal, Fort Mumbai, through its workplace in Chandigarh, for a 5-working day US tour offer in 2020.

Even so, thanks to the Covid-19 pandemic, all worldwide flights were being cancelled, so he asked for for a refund.

In July 2020, the firm issued a credit history voucher, which could be altered in direction of yet another tour scheduling. But because of to his old age, Bhardwaj was not interested in checking out the US later on and insisted on a refund, which the company did not oblige.

No vacation company unsuccessful to submit a reaction in time, so it was proceeded versus ex parte.

“Since the complainant, owing to his old age, is not interested in checking out the US and insisted on a refund, the journey agency ought to have refunded the volume as a substitute of issuing a credit score voucher. Nevertheless, they did not trouble…irrespective of his recurring requests, which amounts to deficiency in company and unfair trade exercise,” the commission observed in its order.

For this reason, the business was directed to refund 62,000, alongside with fascination at 7% for each annum from the date of its deposit until its realisation. The fee also awarded 5,000 as compensation for harassment and 5,500 as litigation charges.